Water & Sewer
Our goal is to provide & maintain a first-class water & wastewater system for our citizens & businesses that meet all EPA standards. We provide prompt responses to all customer inquiries.
The Village of Minerva supplies water & wastewater services to residents.
The Utilities Department is located at 209 N. Market St., Minerva, OH 44657. We may be reached by telephone at (330) 868-7705 ext. 106, by Fax at (330) 868-7708 or by email at lzwahlen@ci.minerva.oh.us.
All new residents must complete an application for water and/or wastewater services.
A $100.00 deposit will be required by tenants & land contract buyers.
The Village of Minerva bills on a quarterly basis with payments due on the 15th of the month. Bills are sent out the last working day of the previous month. Utility customers may pay their bill in the following ways:
- In person, at the Utility Office inside Village Hall.
209 N. Market St.
Minerva, Ohio 44657
- By mailing the payment to the above address.
- Please include the small stub portion of your bill when mailing the payment.
- Using a credit or debit card.
- Please note that a convenience fee is added to all payments using debit or credit cards.
- By drop box, which is located in the Police Department lobby.
- The drop box is available 24/7 for your convenience.
- Online Payments
- Please see below for additional information.
The Village of Minerva accepts cash, check, money orders, as well as debit & credit cards.
Please note that a convenience fee is added to all debit & credit card transactions.
- Customer Portal (Online Payments)
You may pay with a debit card, credit card, or bank account withdrawal.
Please note that a convenience fee will be charged.
PLEASE TAKE NOTE: Customer account numbers are required for enrollment.
You will find your account number on your bill, it is a 10 digit number.
Please do not include any dashes when you enter the account number on the payment portal.
You may also call (330) 868-7705 ext. 106 to obtain your account number.
The Customer Portal allows customers to easily view their amount due & enroll in auto pay or text-to-pay.
You may also pay by phone at: (888) 612-1272
NOTICE: Doxo.com is NOT an authorized affiliate of the Village of Minerva. It is a third-party website that charges people a significant fee to pay their water & sewer bills via their site. Furthermore, the Village of Minerva has no control over when we receive the customers payment from doxo.com, which could possibly result in late payment fees being added to your account or even service termination for non-payment.
Benefits of using our website to pay your bill include:
- Lower Fees
- Quicker Confirmation Times
- Ability to See “Pending Payments”
- Quicker Response Times
We strongly recommend you pay your bill using our approved vendor by clicking here.
Water / Sewer Forms
- Occupancy Report
- Water Off-On Authorization Form
- Water-Sewer application
- Water-sewer application for owner of rental
- Consumer Confidence Report
- Annual Test & Maintenance Report for Backflow Prevention Assemblies
- Backflow Prevention Cross Connection Program
- Backflow Prevention Info Sheet REV 0220
- Backflow Prevention Info Sheet REV 1019
Lori Zwahlen
Administrative Assistant 1
(330) 868-7705 ext. 106
lzwahlen@ci.minerva.oh.us
Office Hours
Monday thru Friday 8:00 AM to 4:30 PM
Other Utility Information
- Electric
- AEP Ohio: (800) 672-2231
- Minerva Electric Aggregation Program Supplier – IGS Energy
(330) 868-7705 ext. 153 - Natural Gas
- Columbia Gas: (800) 344-4077
- Refuse Service
- Residents must choose their own refuse collection service.
From where does the Village of Minerva water come?
The Village of Minerva drinking water supply is from a ground water source. We have 3 wells located in the Minerva well field that are used to pump ground water (raw water) to the treatment plant. Raw water is sent to the treatment plant, where it’s oxidized by chlorine & potassium permanganate, then filtered & a disinfection residual is completed before it’s sent to the distribution system for consumption.
Village of Minerva Water Quality
The Village of Minerva performs a wide range of water testing at varying frequencies which are required and regulated by the EPA (Environmental Protection Agency). Our water plant works hard to ensure that the Village of Minerva residents have safe drinking water.
Hydrant Flushing
Routine flushing takes place quarterly, weather permitting. Flushing is also done in known problem areas more frequently or upon request.
Please watch for upcoming flushing dates in The News Leader, on Channel 21, or on the Village of Minerva’s website and Facebook page.
Remote Meters
Remote meters are available by calling the Utilities Dept. at (330) 868-7705 ext. 106. This entails a new meter to be installed & a remote placed outside the home. The remote can be read by our Meter Reader from the outside, so he or she will not have to enter your home to obtain readings. The cost of the remote meter varies, depending on size. Payment arrangements can usually be made to spread out the cost of the meter.
Water Line Break Repairs
Periodically, water lines break. If you notice water coming out of the street, or pools of water after a period of no rain or melting snow, please call us.
We repair water line breaks as reported. Water service may be temporarily shut-off during repairs.
- Wastewater Superintendent – Keith Saunier (Class III Operator)
- Wastewater Technician – Jeff Morton
- Water Superintendent – Steve Couch (Class I Operator)
- Water Technician – Dan Underwood (Class I Operator)
The Village of Minerva has partnered with RCAP for water service line testing. Please see the flyers below for more information: