Water & Sewer

Village Utility Information

Electric
– AEP Ohio (800) 672-2231

Minerva Electric Aggregation Program
–  Archer Energy (844) 795-7491
–  Opt-Out form can be found here.

Natural Gas
–  Columbia Gas (800) 344-4077

Refuse Service
–  Kimble (888) 793-6570
–  Burwell’s (330) 866-3435
–  Republic

Electric Aggregation Program (Archer Energy)

The Public Utility Commission of Ohio (PUCO) recently sent out a notice informing customers that rates are on the rise! They estimate that AEP’s rates will increase by 35% to more than $0.10 per kWh. The good news is Officials for the Village of Minerva have proactively negotiated the Community’s electric aggregation rate to help mitigate the increase. The new rate, which will take effect with your next available meter reading, will be $0.09919 per kWh through May 2028.

There is nothing you need to do, to take advantage of the negotiated savings program.
As a participant in the Village of Minerva aggregation program, you are automatically enrolled, unless you decide to opt-out via one of the provided methods.

For more information, call Archer Energy at (844) 795-7491 Monday thru Friday, 9:00 AM to 5:00 PM.

The opt-out form can be found here.

Water & Sewer Information

– All new residents must complete an application for water and/or wastewater services.
– A $100.00 deposit is required for tenants & land contract buyers.
– The Village requires that an application be submitted for service.
– If you are purchasing a home to live in, no deposit is required.
– The deposit & completed application are required before services can be transferred to your name.
– The Village has a minimum billing amount of 5,000 gallons.
– Bills are always due on the 15th of the month.
– Property owners must fill out a Change of Occupancy Form. (For each new tenant.)
– All adult tenants must be reported, regardless of who is responsible for the bill.
– The Village bills on a quarterly basis.

Billing Information

Water & sewer customers can pay their bill in the following ways:

– In person at the Water & Sewer office, inside Village Hall.
We accept cash, check, money orders, debit & credit cards.
(Please note: a convenience fee is added to all payments using a debit or credit card.)

– By mailing the payment to Village Hall.
Water & Sewer Department
209 N. Market St.
Minerva, Ohio 44657
(Please include the small stub portion of the bill with your payment.)
We accept cash, check & money orders.

– By dropping your payment in the Water & Sewer drop box.
(Located in the Police Department Lobby)
We accept cash, check & money orders.

– By using a credit or debit card.
(Please note: a convenience fee is added to all payments using a debit or credit card.)

– Making a payment online.
For more information, please see below.

Water & sewer bills are always due on the 15th of the month.
Billing months are determined by what billing section you are in.

– Last working day of the month, bills are mailed.
– 15th day of the month, bills are due.
(A 10% penalty is added to payments made after this date.)
– 8-12 Days After the Due Date
(Delinquent notice is mailed, giving until the 10th of the following month to make a payment.)
(If you are still unable to make a payment after this date, call the Water & Sewer Department.)
– 11th Day of the Following Month
(24 Hour Notice)
(Accounts left unpaid after 24 hours are terminated.)
(Payment arrangements can be made.)
(Reconnection fees apply.)
(All past due monies must be paid before service is restored.)

Online Payments

There are two ways to pay your water & sewer bill online.
The Village strongly recommends you pay your bill by using our approved customer portal.

The Village of Minerva’s Customer Portal
– Pay with a debit or credit card, as well as a bank account withdrawal.
(Please note: a convenience fee will be charged.)
Pay your bill using the customer portal by clicking here.
– Account numbers are required for enrollment.
– You account number can be found on your bill.
– You can also call the water & sewer department to obtain your account number.
– Do not include dashes when entering your account number.
– Easily view account information, enroll in auto pay or text-to-pay.

Benefits of using our customer portal to pay your bill:
– Lower Fees
– Quicker Confirmation Times
– “Pending Payment” Visibility
– Quicker Response Times

By Phone: (888) 612-1272

NOTICE: doxo.com is NOT an authorized affiliate of the Village of Minerva.
doxo.com is a 3rd party website that charges a significant fee to pay your water & sewer bill.
Furthermore, the Village has no control over when a payment is received.
This could result in late payment fees being added to your account.
Or even service termination for non-payment.

Landlords & Property Managers

Per Village Ordinance 927.02(z), property owners must inform the Water & Sewer Department of any tenants moving in or out of a rental, within 10 days.
Any time a change occurs, a Change of Occupancy form must be completed.
Any changes must be reported via the Change of Occupancy form, which can be found here.
Please return Change of Occupancy forms to the Water & Sewer Department.

The fine for not reporting any change of tenancy is no more than $100.00 for the first offense.
The fine for for not reporting any change of tenancy is no more than $150.00 for each subsequent offense.

Starting New Water & Sewer Service

If you have purchased a home, and are going to be living in the home, please fill out the form below.
Water & Sewer Application

If you have purchased a home to be used as a rental property, please fill out the form below.
Water & Sewer – Owner of Rental Application

Turning Off Water Service

If you are moving, please call us no less than forty-eight (48) hours before moving, so we can schedule a final meter reading.
A final reading will be obtained & once your final bill has been generated, any funds remaining from your deposit, if applicable, will be refunded.

If you will not be in the residence for a period of time, and need to temporarily shut off water services, please fill out the Water Off Authorization Form.
Once approved, you will not receive a bill for the time you are away from the property.
You are responsible for letting us know when you return, and need water services restored.

The Water Off-On Authorization Form can be found here.

My Water is Discolored

Should you have any other odors or discoloration of your water, please call the Water & Sewer Department @ (330) 868-7705 ext.106

Other Water & Sewer Information

Consumer Confidence Report 2024
Annual Test & Maintenance Report for Backflow Prevention Assemblies
Backflow Prevention Cross Connection Program
Backflow Prevention Info Sheet REV 0220
Backflow Prevention Info Sheet REV 1019

The Village of Minerva has partnered with RCAP for water service line testing.
Please see the flyers below for more information.

Water Service Line Survey
Water Service Line Self Survey
Water Service Line Inventory